FAQs

  • What is your return policy?

We have high quality control standard to make sure all the products we ship are in perfect conditions. If you are not 100% satisfied with your purchase, you may request a return within 30 days after receiving your package.

Please log in My Orders and submit a ticket, indicate which items you would like to return and the reason for the return. We will help you process a return and refund you for the amount of the items you have selected. More information, you can check our return policy,

https://www.rosyearth.com/policies/refund-policy

  • Where is your return warehouse?

Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative. Our return warehouse is now in North America.

  • Could I get the full refund if I return the order?

    We will offer full refund on all items that have been returned. Coupon codes and Rosyearth points cannot be refunded as monetary value and will be deducted from the total amount of the refund. 
    Customers are responsible for the return shipping fee. The original shipping fee and insurance are non-refundable. 

    Note:
    1. Rosyearth is not responsible for missing, damaged, or packages lost in return transit, you can contact shipping company for a claim.
    2. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non- Rosewe products. We can’t refund until you contact shipping company to return to correct address or return correct products.

  • It is Return Merchandise Authorization.
We will send it with the return address in the return ticket. And when you drop the return package to the post office, you need put it on the return package.

  • How do I return or exchange an item?

     Log into "My Orders"  first, then go to the order detail page click “Return & Refund” button, then follow the instructions to submit return application. 

  • When will I get the refund?

    1. The refund will be issued within 7 business days upon the receipt by our warehouse and verified the conditions of the items.
    2. It normally takes one business day for the refund to appear on your Rosewe wallet. The balance in your wallet could either be applied to your future purchases or withdrawn to your PayPal/bank account at any time.
    3. It normally takes 10-20 business days for the refund to appear on your bank account. Or 1-3 working days in PayPal (normally in 48 hours ), that depends on the original way you used.

  • How am I able to withdraw my wallet credit?

    If you want the balance in your store account back to your bank account, please click "Withdraw" button, enter the amount  and submit, our customer service will resolve this issue within 1 working day except weekends and holidays.

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